Shipping Policy
This Shipping Policy applies to all orders placed on trycharmnutrition.com and is incorporated into our Terms of Service.
1. Processing and dispatch
Orders are typically dispatched within 1–2 business days. Dispatch estimates are goodwill estimates, not guarantees, and may be extended during launches, promotions, holidays, weather events, or carrier disruptions. Try It First orders dispatch on the same schedule; the day-7 charge described in the Terms runs from the date your order is placed, not from delivery.
2. Delivery estimates
US delivery typically takes 3–7 business days from dispatch; international delivery typically takes 7–21 business days depending on destination and customs processing. Tracking is emailed when your order leaves the facility. All delivery timeframes are estimates only. We are not liable for carrier delays, weather, address-access issues, customs or inspection holds, or any consequence of late delivery. Shipping charges, where applicable, are not refundable due to carrier delay.
3. Title and risk of loss
Title to products and risk of loss pass to you when we deliver the package to the carrier. After dispatch, loss, theft, or damage in transit is a claim against the carrier (or against your Shipping Protection, if purchased, under Section 6), which we may reasonably assist with but do not adjudicate or guarantee. A carrier delivery scan to the address you provided is conclusive evidence of delivery.
4. Your address; delivery failures
You are solely responsible for providing a complete and accurate shipping address. Orders returned or lost due to an incorrect or incomplete address, a failure to collect, a refusal of delivery, or unpaid customs charges may, at our discretion, be refunded minus shipping, handling, and return costs we incurred, or reshipped at your expense. Packages marked delivered by the carrier are not eligible for a “lost package” refund; report suspected theft to the carrier and local authorities.
5. Service area; duties and import charges
We ship worldwide to the destinations offered at checkout. For destinations outside the United States, any customs duties, import VAT or GST, brokerage, handling, or other import charges are your sole responsibility, whether or not they are collected at checkout, and you are responsible for confirming that dietary supplements may be imported into your country. Customs processing may add time and is outside our control. We may decline to ship to any destination at our discretion.
6. Shipping Protection
Shipping Protection is an optional add-on offered at checkout (and the initial charge on Try It First orders). It covers the replacement of an order that is lost in transit (no carrier scan for 14 business days after dispatch) or that arrives damaged (reported to support within 7 days of delivery with photographs). The remedy is, at our election, a replacement shipment or a refund of the product price. It is a fulfillment service, not a warranty, and it does not cover theft or loss after a carrier delivery scan, customs seizures, address errors, or refused deliveries. The Shipping Protection charge is non-refundable once the order has shipped.
7. Packaging
Orders ship in discreet packaging — the parcel identifies Charm and says nothing about the contents.
8. Changes
We may update this Policy at any time; the version posted at the time of your order governs that order.