Contact Us
The fastest way to reach Charm is by email. We aim to respond within one business day, though response times are not guaranteed and may be longer during launches and promotions.
Customer support
- Email: support@charmnutrition.com
- Hours: Monday–Friday, 9:00 am–5:00 pm ET (excluding US holidays)
- For refunds: include your order number — it’s all we need. See the Refund & Returns Policy.
- For subscription or Try It First changes: use the management link in your order emails, or email support before your renewal date or before day 7 of a Try It First order.
Legal notices
Legal notices must be sent to support@charmnutrition.com with the subject line “Legal Notice,” per the Terms of Service. Notices sent to social media or any other channel, or without that subject line, are not effective legal notice.
Scope of support
Support is provided for our products and orders only and does not constitute medical, legal, or professional advice. We reserve the right to decline or discontinue correspondence that is abusive, threatening, vexatious, or repetitive, without further response and without affecting your order rights under our posted policies. Email is not a secure channel — please do not send full payment-card numbers or sensitive health information.
Press and partnerships
Media, wholesale, and partnership inquiries: support@charmnutrition.com with the subject “Partnerships.” Unsolicited ideas and proposals are received on a non-confidential basis per the Terms.